SMART User Focus
In 2005, Lanzet implemented SMART within its business and since then feels it has significantly benefited from the investment. Nigel comments,
“Working within the contract market involves quoting and re-quoting for jobs and particularly for volume work, it's essential that a high degree of accuracy is maintained. I feel SMART has been invaluable in offering greater accuracy and speed, whilst enabling us to offer an improved service to our clients.”
Nigel goes on further to explain how SMART's functionality has assisted in a greater sharing of information and a greater visibility over work-in-progress. He comments,
“At the touch of the button I am able to see how jobs are progressing - exactly ‘where we are' - and how long each stage is taking. This has given us back time, allowing us to focus on important areas such as fit-standard and improving customer satisfaction. In addition, we have improved substantially order processing speeds, ensuring resources throughout the business are used more effectively, without the need to recruit additional staff”.