Frequently Asked Questions

From point of order it will take approximately 6 to 8 weeks.

Server
The minimum requirements are a computer/server capable of supporting Windows 2003 Small Business Server. (From Microsoft website: we would recommend a processing speed of around 2 to 3GHz and around 2Gb of RAM with 50Gb or above of hard drive space).

SMART also works equally as well on Peer to Peer networks of up to 7 computers or Windows 2000 server or above.

Client
We recommend a computer capable of running Windows XP Professional. (From Microsoft website: we would recommend processor of about 2GHz and around 1Gb or more of ram with 40Gb or more of hard drive space).

Network
SMART works on networks with speeds 10/100Mbs or more; if customer would like to use SMART from a remote location this would require a Broadband connection on both Client and Server side. Customers would need to connect to Terminal Services to use the Server enabling access to SMART (this will require buying Terminal Services licenses from a third party).

You are notified via email when we have processed a pricelist from a supplier.  Given we received the data in the correct electronic format, we are able to turnaround the pricelist within 48 to 72 hours.  Data in alternative formats can take longer.  The most appropriate format is a simple excel file with one product to each line of the table. Pricelists can be downloaded by using a simple right click and selecting option “download pricelist from internet”.

SMART is now in its 7th year of being marketed with hundreds of users throughout the UK and Ireland.  SMART utilizes leading edge technology to enable our customers to have large databases, enhanced functionality user based security; without reducing performance.

SMART has a windows based interface with all the ease of operation you expect from any windows product.

Simply right click for a list of options that will guide you through your business process.

SMART provides a dedicated support team for all of its customers; SMART can log directly onto your system to illustrate the answer to a training query through remote access.

SMART Support is available during business hours Mon-Fri.  Please click here to visit the support page.

SMART’s functionality means we already have experience in multi-company, multi-site, manufacturing, contracts, distribution and much more.

SMART has been developed to sustain companies at every level of their growth. SMART supports the sole proprietor through to the multi-company, multi-site industry leaders.  SMART is also prevelent in manufacturing, distribution and also companies that have a significant contracts business.

SMART is a unique business solution that has been specifically developed and tailored to the KBB market. With many companies offering only part solutions or often offering costly bespoke systems, SMART is different, as it enables complete control over every aspect of the company. It cleverly integrates with legacy systems such as CAD, financial and manufacturing software.  It can easily be customised to individual needs in a cost-effective manner.

SMART provides all its customers with dedicated catalogue support updates and all can be easily download via SMART’s secure website. Highly efficient, SMART reacts pro-actively to changes to supplier catalogues and price lists. As soon as new information is received, generally within 48 to 72 hrs, it’s ready for users to download. All updates and new suppliers price lists are provided free of charge so long as there is a support and maintenance agreement in operation.

SMART development was all carried out by KBB Professionals. With over 7 years of supporting the industry we believe we are well placed to understand the majority of business needs.

SMART is not a CAD package.  SMART is an easy to use business management solution; it controls and provides indepth analysis of your business, automates company documentation, monitors all customer interaction, advertising and marketing activity, warehousing and logistics.  In addition SMART maintains a complete product, client and project database.  SMART integrates with other legacy systems such as CAD, financial or existing. SMART offers you greater control, accuracy and communication over all your business processes and procedures and is extremely versatile to suit your individual needs.

SMART can free up your time to enable you to focus on what is important to you, whether this be selling more, developing the business or simply reducing your workload. SMART removes issues such as constant re-inputting of data and duplication, quotes can be created and re-created in seconds rather than hours. Labour intensive jobs are simplified and become fast and efficient to ensure greater accuracy and customer satisfaction.  All time invested in the implementation of any SMART system is repaid through increased efficiency over an extremely short period of time.

SMART itself is a very robust software system tried and tested over 7 years of development. All records are updated on entry and so if there is a hardware crash, the most up to date data can be retrieved from your back up system.

Yes. In the reports section of the main screen in SMART, there is a button called quotation templates.  In this you can specify how you want each section of your quotation and confirmation to appear on paper. Just select the tick boxes for each section and this will allow you to show or hide elements of your report such as quantity of item, dimensions, quote price and so on. You can also give sections a lump sum figure so that the quotation is not itemised.  There are also global report changes such as hiding installation text.

To import the pricelist the files need to be saved to a location on the hard-disk. Then from the supplier screen the file can be imported using the 'Import' button at the top.  Only the .upl file will be visible from the import screen; this is because the .upl file is the pricelist, the upc file contains the pictures for it. The import file wizard is easy to use however if you have any problems using it we are always available to help.

Yes you can, providing they have given you the three main criteria for each product; code, description and price. The top line of the spreadsheet is the column headers and the rest should be one product on each row. In SMART you will then just need to simply create the supplier in the suppliers section, then go into catalogues and click import. The import tool will then come up, navigate to the file using the browse option and click open. Specify the column letters for the criteria, the name of the supplier and the section then click import. Your pricelist should now be updated, you should check some prices to make sure your pricelist is accurate.

When an internet connection is present pricelist can be downloaded in the suppliers section by clicking load/update pricelist using the internet or simply download at the top.  Alternatively this option is available from update catalogue, located in the file menu of the toolbar.  Some pricelists have passwords these will need to be obtained by contacting us via email or phone and we will provide you with the password. If a prompt comes up requiring you to close SMART for 10 seconds, you have clicked 'Update SMART'; this will bring you to the latest version of SMART.

In the ordering wizard, when selecting suppliers to order from you can right click on the supplier and click set supplier report properties. A simple screen of options will appear that allow you to change what product and project information you want to see on the document.