SMART Choice for High-End KBB Business in Devon
Bradbury's Kitchen & Bedroom Centre sells high-end brands Alno and Hulsta and offers its customers a complete design, supply and installation service. Andy Bradbury, Managing Director explained pre SMART the challenges they faced: 'Utilising various Microsoft office packages was only a short term strategy and as our business has grown, with two showrooms in Exeter and Torquay we felt we need to seek a more comprehensive solution.'
SMART Decision
Through a recommendation, Bradbury's contacted SMART to gather more information on how the management tool could help improve the efficiency of their business. After seeing the demonstration and its broad functionality, Andy talked about his first impressions: 'It was clear to see that SMART offered a comprehensive solution to meet our every changing needs and would assist our long term growth plans.'
SMART Results
Bradbury's implemented the SMART system in both its showrooms in April 2006 and it has brought a number of significant benefits across the company. Andy comments:
Introducing SMART into our business practices was an important step that required careful management while re-evaluating our process to ensure we gained more control and freed up valuable time.'
He goes onto explain further: 'Although it was a learning curve for us all, SMART has helped our business in a number of key areas. Our documentation presentation looks extremely professional and is customised to our individual needs. The quotation process has been simplified and has eradicated the labour intensive tasks involved in re-quoting, pricing and at the touch of a button we can create instant quotes and reports. By running SMART over two sites but on a central server, the improvements in control have been significant and at the same time improving communications throughout the Company. For example, SMART stock management allows both branches online access to the stock positions.'
SMART - for the long term
Andy comments:
'It is our expectation that SMART is more than capable of supporting our business plans both in the short and long term.'